· Coordinate front of house food and beverage new hire orientation
· Oversee and design departmental training programs & training materials
· Ensure the Service Excellence Training Plan within the Beverage, Quick
· Service and Dining Room is in place, being followed and completed

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL DUTIES & RESPONSIBILITIES

Coordinate the front of house Food and Beverage new hire orientation; provide
support and assistance to Crew
· Design departmental training programs and associated materials
· Maintain Responsible Vendor Training and tracking
· Responsible for the completion of the Training Verification Statements
· Ensure all Crew complete United States Public Health classes; schedule all
returning Crew for a refresher training
· Responsible for the development of food and beverage product knowledge
· Schedule weekly assessments; monitor and report outcomes
· Monitor all service standards; audit restaurants on a daily basis
· Carry out GSM breakdowns and individual GSM/PPD analysis on embarkation
days
· Track and log all training requirements
· Informs returning Crew of departmental changes while Crew were on vacation
· Evaluate Service Excellence team performance
· Conduct and facilitate weekly Service Excellence meetings
· Order micros cards with partnership from IT for embarking Crew

Minimum experience and qualification requirements for position:

·        Minimum two years in a managerial training and development role

Contract length: 4 months on/2 months off

Salary: Not available

Necessary documents:

·        CV

·        Passport or ID card

·        Photo