Bar Server – Royal Caribbean International

Suggests, serves and sells beverages to guests seated at tables or standing in bars, cocktail
lounges or for special events throughout the vessel by performing the following essential
duties and responsibilities.

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, ServeSafe, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In  accordance  with  Royal  Caribbean  International’s  philosophy  of  Anchored  in Excellence , each employee conducts oneself in a professional and courteous manner at all times.    This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

1.  Reports to assigned workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s Gold Anchor Standards. This includes a clean uniform, nametag and any other uniform related item.

2.  Confirms  venue  ambiance  (lighting,  temperature,  music)  according  to  Gold

Anchor Standards.

3.  Greets  and  converses  with  guests  to  answer  questions,  provide  information, promote drink specials and/or up-sell to premium brands. Suggests alternative

4. Is aware of food allergies and is able to recommend alternatives when needed. 

5.Takes  all  beverage  orders  and  relays  it  to  Bartender.  Asks  for  appropriate

identification to determine minimum drinking age.

6.Actively follows ServSafe responsible service of alcoholic beverages.

7.Collects order from Bartender and reviews to ensure drink order is correct and is served in appropriate glass and adds appropriate garnish. Discusses discrepancies with Bartender to complete the order. Places glasses on tray, and serves to guests with cocktail napkins, according to Gold Anchor Standards.

8.Accurately computes bill and presents for payment. Collects  charge  card  for drinks served and inputs accurate data in the point-of-sale system. Calculates tips, discounts, percentages and refunds as needed. Presents statement to guest for signature and collects payment.

9.Takes orders for and serves light meals and hors d'oeuvres.

10.Ensures stations and/or tables are clean, orderly and properly set with matches, clean ashtrays and beverage menus, etc. Removes empty or dirty glasses and bottles and returns them to the bar or galley.

11.Works independently and without immediate supervision. Promotes teamwork and  provides  on-the-job  training  to  Bar  Utility personnel  to  strengthen  their current performance.

12.May perform Bar Server duties during special events and parties not located in the bars or lounges. May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions.

13.Provides assistance for the set up, service and break down for private functions and weddings.

14.At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.

15.Assists in the restocking of the bar locations and provision areas

16.Attends additional trainings for specialty locations such as Ben & Jerry, Café

Latte-tudes, Boleros and works the area per the schedule.

17.Attends meetings, training activities, courses and all other work-related activities as required.

18.Successfully passes ServSafe training within first 30 days of contract.

19.Performs related duties as required.  This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Minimum experience and qualification requirements for position:

·        Ability to speak English clearly.

·        Two to three years previous bar server experience, preferably in a 4 or 5 star restaurant, lounge, hotel or cruise ship.

·        Ability to work independently to, quickly and accurately, take and serve drink orders.

·        Ability to speak additional languages preferred.

·        minimum 21 years of age

Contract length: 29 weeks on / up to 60 days off

Salary: 1263 $ guarantee + tips

Necessary documents:

·        CV

·        Passport or ID card

·        Photo

·        Criminal background evaluation