As a Host/ Hostess you will be responsible for the initial stages of the customer journey to include greeting guests and accompanying them to the bar area and/or to their dining table. Support the Assistant Manager Hostess is ensuring a smooth, warm and organized welcome is achieved for every guest. This includes in and out of service, when you should take responsibility for delivering the administration responsibilities on time and to the required standard. In the absence of the Assistant Manager Hostess, you are responsible for controlling and organizing the Hostess team. This includes effective and confident communication with the Management team.

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Provide a warm and efficient welcome to guests to the restaurants including confirming reservation details and escorting them through to the bar or restaurant area as appropriate.

Interact with guests displaying good product and company knowledge showing an enthusiasm for food and wine.

Gather and pass on all guest details to the front of house teams detailing guest requirements/preferences to be included in ResPak.

Ensure cleanliness of the reception area and guest facilities, logging all cleaning issues in line with the restaurant procedure.

Ensure all telephone calls and enquiries are dealt with in an efficient and friendly manner.

Deal with guest reservations ensuring covers are distributed evenly and capacity is maximized within the restaurants.

Present bills to the guests, ensuring relevant payments are processed and that all cashing up procedures are followed at the end of each service.

Ensure that covers are distributed evenly throughout the restaurant in order to maintain a smooth service and to maximize capacity.

Ensure that any special guest requirements are correctly recorded and passed on to the relevant parties.

Present bills to the guests, ensuring relevant payments are processed and that all cashing up procedures are followed at the end of each service.

Ensure that all event sheets or special requests are posted to all relevant people daily and weekly.

Maintain communication with the managers and senior chefs to inform of any reservation changes that could affect the flow of service.

Ensure cleanliness of the reception area and guest facilities, logging all cleaning issues in line with the restaurant procedure.

Ensure compliance with all health and safety regulations including evacuation and bomb procedures.

Ensure adherence to uniform standards at all time.

To work as part of the overall restaurant/hotel team to ensure a high standard of guest service is achieved at all times.

Minimum experience and qualification requirements for position:

·        § Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set in the Grooming Standards Policy

·        § Knowledge of appropriate table settings and service ware.

·        § To be fully competent in the usage of the MICROS and RESPAK system

·        § Knowledge and experience in a similar high volume, quality lead operation for a minimum of 2 years

·        § Engaged in the ATP and Gordon Ramsay Group standards and philosophy

Contract length: 12 months

Salary: up to 5000 AED

Necessary documents:

·        CV

·        Passport or ID card

·        Photo